Shipping policy

Thank you for visiting and shopping at CHOW HENG FOOK. The following are the terms and conditions that constitute our Shipping Policy.

Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification with tracking information once your order has shipped.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

• Standard Shipping: Estimated delivery within 5-10 business days.
• Express Shipping: Estimated delivery within 3-5 business days.
• International Shipping: Estimated delivery within 7-15 business days depending on location.

Please note that delivery times are estimates and occasional delays may occur due to customs processing or carrier conditions.

Shipment Confirmation & Tracking

Once your order has been dispatched, you will receive a shipment confirmation email containing your tracking number(s). The tracking information will become active within 24-48 hours.

Customs, Duties & Taxes

CHOW HENG FOOK is not responsible for any customs duties or import taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

Damaged or Lost Packages

If your package arrives damaged, please save all packaging materials and damaged goods, and contact us immediately at springnagao@gmail.com with photos so we can assist you.

Contact Us

If you have any questions regarding your shipment, please reach out to us at springnagao@gmail.com.