"Have questions? We are here to help you choose, care for, and cherish your fine jewelry."
Orders & Shipping
How long does shipping take?
In-stock pieces are typically dispatched within 1-2 business days. Standard insured delivery takes 3-7 business days depending on destination. Made-to-order and custom pieces take 2-3 weeks to handcraft.
Do you ship internationally?
Yes, we provide secure, fully insured worldwide shipping on all orders.
Materials & Craftsmanship
Is your gold solid or plated?
All CHOW HENG FOOK gold jewelry is crafted from authentic 14K or 18K solid gold. It will never tarnish, peel, or turn your skin green, making it completely waterproof and safe for daily wear.
Are your diamonds conflict-free?
Absolutely. All natural diamonds adhere to the Kimberley Process. Our lab-grown diamonds are IGI-certified, ethically produced, and physically identical to mined diamonds.
Returns & Sizing
What is your return policy?
We offer a 30-day hassle-free return and exchange policy on all unworn items in their original packaging.
What if my ring does not fit?
We offer one complimentary ring resizing within 60 days of purchase on eligible solitaire and classic ring designs.
Contact Support
Can't find what you're looking for? Reach our concierge team anytime at springnagao@gmail.com.