"Shop with complete confidence. We offer effortless 30-day returns and exchanges."
30-Day Return & Exchange Policy
We want you to love your CHOW HENG FOOK jewelry completely. If for any reason you are not thrilled with your selection, you may return or exchange unworn pieces within 30 days of delivery.
Eligibility Criteria
- Item must be in brand-new, unworn condition with no signs of wear, damage, or alterations.
- Must include original CHOW HENG FOOK luxury gift box, certificates (if applicable), and warranty documentation.
- Final sale items and deeply customized bespoke pieces are non-refundable, but remain protected under our Lifetime Warranty.
How to Start a Return
- Contact Us: Email springnagao@gmail.com with your order number and reason for return.
- Receive Prepaid Label: Our team will provide a prepaid, fully insured return shipping label and packing instructions.
- Inspection & Refund: Once received, our gemologists inspect the item within 2 business days. Your refund will be credited back to your original payment method within 3–5 business days.
Exchanges & Ring Resizing
Need a different ring size or chain length? We provide one complimentary resizing within 60 days on eligible styles, or we can assist with exchanging for another piece from our collection.